Additional information

Ready to ship in 1-3 business days

Prices quoted at checkout and based on overall weight of order.
We offer standard and registered tracked options through standard An Post.
Orders are dispatched within 1 – 3 working days, and standard shipping time in Ireland is usually 2-3 working days. Shipping may be slightly longer at during peak times like Christmas, when there is a higher demand on An Post.
If you have any questions would like to express registered postage, please do not hesitate to contact us and we'll do our best to help!
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. As per our refund policy we cannot accept open or used items.

We aim to dispatch orders within three working days, so if you want to cancel an order without incurring a cost for returning unwanted items to us, you will need to do it before your order is dispatched. If you do cancel an order, please contact us on e-mail at info@intentiva.ie. If you would like to change anything about an order we would recommend that, in the first instance, you contact us on e-mail at info@intentiva.i to avoid having to pay for delivery again.

You have a legal right to cancel a contract which starts from the date we confirm your order has been dispatched, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the products. Days mean calendar days, including weekends and public holidays.

Where you have cancelled a contract and the products have already been dispatched to you, you should return them to us as soon as possible and in any event no later than 14 days after the day you inform us of your right to cancel.

If you cancel your order after we have dispatched the products then you must return the products to us in a securely wrapped parcel to 140 Block B The Maltings Bonham Street Dublin 8 D08NX56. The products should be returned in good condition and unopened.

Where the products have already been delivered to you, we will process the refund due to you as soon as possible and, in any case, within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us. The cost of shipping is not refundable.

If you are cancelling your order because you’ve changed your mind, please note that you will have to pay the costs for returning the goods if the goods have already been dispatched.

You can no longer cancel your order once you have opened the product containers or used the products.

If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, please ensure you return them to us within 21 days of receiving them. In this case, you will be offered an exchange or a full refund, after we have received the returned products. In the event of damaged or faulty products or products that do not correspond to the description given at the time of sale, we will pay for additional postage costs.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

www.intentiva.ie/refund-policy

Shipping Rates

Free Shipping

Standard Post (Not Tracked)

Registered Tracked Post

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